Privacy Policy

Privacy Policy

Last Updated: May 2026

At Wagglo Pets ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase products, or interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Wagglo Pets is an Australian-owned online pet store operating through Shopify.

Website: https://wagglo-pets.myshopify.com

Personal Information We Collect

When you visit our website, place an order, contact us, or interact with our advertisements, we may collect the following information:

Information You Provide

  • Full name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Payment information (processed securely through third-party payment providers)
  • Order details and purchase history
  • Customer support enquiries and correspondence

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address
  • Device type
  • Browser information
  • Time zone

This information is collected through cookies and similar technologies.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Deliver products and services
  • Provide customer support
  • Communicate regarding your orders
  • Send marketing communications (where permitted)
  • Improve our website and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations

Payment Information

Payments made through our website are securely processed by trusted third-party payment providers. Wagglo Pets does not store your complete credit card information on our servers.

Sharing Your Information

We may share your personal information with trusted third-party service providers who assist us in operating our business, including:

  • Shopify (website platform)
  • Payment processors

We may also disclose information if required by law or to protect our legal rights.

We do not sell your personal information to third parties.

Marketing Communications

If you subscribe to our marketing communications, we may send you:

  • Promotional offers
  • Special discounts

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Advertising and Analytics

We use advertising and analytics services including:

  • Meta (Facebook and Instagram)
  • Shopify Analytics

These services may collect information about your interactions with our website to help us improve our services and provide relevant advertising.

You can learn more about Google's privacy practices here:

https://policies.google.com/privacy

You can opt out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout

You can manage Facebook advertising preferences here:

https://www.facebook.com/settings?tab=ads

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we take security seriously, no internet transmission can be guaranteed to be completely secure.

International Data Transfers

Some of our service providers may store or process information outside Australia, including in the United States, Canada, and other countries where Shopify and related services operate.

By using our website, you consent to these transfers.

Accessing and Correcting Your Information

Under the Australian Privacy Act 1988 (Cth), you may request access to the personal information we hold about you and request corrections if it is inaccurate.

To make a request, please contact us using the details below.

Children's Privacy

Our website is not intended for children under 16 years of age.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or would like to request access to your personal information, please contact us:

Wagglo Pets

Australian Privacy Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can attempt to resolve the issue.

You may also contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)

The OAIC handles privacy complaints and provides guidance on privacy rights under Australian law.